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Delivery

DENMARK (1-2 Business days delivery)

The delivery from Le Fix are easy and fast. We ship with GLS and Post Danmark on orders to Denmark. It is possible to pick up your order in one of our stores without any cost.

GLS Pakkeshop

Free delivery all orders

GLS Erhverv

Freight cost DKK 39,-

Home delivery (Post Danmark)

To optional pick up point: DKK 45,-

To adress: Freight cost DKK 65,-

Store pickup, opening hours

Free.

Mon-Thursday 11-18

Friday 11-19

Saturday 10-16

Free shipping on Le Fix gift cards (Only available in Denmark)

INTERNATIONAL ORDERS (INSIDE EU)

We ship with GLS on all international orders inside EU.

UK (2-3 Business days delivery)

GERMANY (2-3 Business days delivery)

SWEDEN (2-3 Business days delivery)

Free delivery on orders over DKK 750,-

Freight cost DKK 100,-

FRANCE (3-5 Business days)

SPAIN (4-5 Business days)

NETHERLANDS (2-3 Business days)

BELGIUM (2-3 Business days)

POLAND (3-4 Business days)

SLOVAKIA (3-4 Business days)

CZECH REP (2-3 Business days)

AUSTRIA (2-3 Business days)

Free delivery on orders over DKK 1000,-

Freight cost DKK 100,-

INTERNATIONAL ORDERS (OUTSIDE EU)

All international orders to countries outside EU are exclusive VAT. We ship with DHL on all orders outside EU, that ensures very effective and fast delivery.

NORWAY (2-4 Business days)

SWITZERLAND (3-4 Business days)

Free delivery on orders over DKK 1500,-

Freight cost DKK 200,-

USA (2-3 Business days)

Freight cost DKK 120,-

RUSSIA (2-3 Business days)

Freight cost DKK DKK 170,-

AUSTRALIA (2-3 Business days)

Freight cost DKK 145,-

HONG KONG (2-3 Business days)

Freight cost DKK 145,-

GREENLAND (4-5 Business days)

Freight cost DKK 170,-

REST OF THE WORLD

International destinations have individual delivery prices, find the specific price in the checkout process or ask on [email protected]

Please contact us, on [email protected], if you can’t find your destination. Then we will solve the problem.

Payment

To pay at Le Fix is easy and safe. We offer different methods of payment, some of the options is only possible for Danish customers:

Credit Card/Debit Card

We accept payment by the following cards: VISA, MASTERCARD, EUROCARD, VISA Electron, The credit card has to be issued in the same country as your order is being placed from. We are NOT able to accept payment by Check or bank transfers.

Mobilepay (Only Danish customers)

In the payment window, you can choose to pay via MobilePay. You enter your mobile number. You'll now receive a request for payment of the amount to Le-Fix.com. You log into your MobilePay, check the amount and the recipient is correct - then you agree to the request. You will receive a receipt for the payment sent. The receipt for your purchases, you will receive the normal way via email.

Pay-Pal

PayPal allows secure payment with your PayPal account or credit card. You will be redirected to PayPal to finalize your order when checking out. More information about PayPal is available at www.paypal.com

Viabill (Only Danish customers)

www.viabill.com/kredit

When you place an order, your card will be validated, and you will then receive an email confirming that your order has been approved. Payment takes place only once we have shipped your order to you.

CURRENCY

We charge all orders OUTSIDE and INSIDE Europe in EURO, except: Denmark: in Danish Kroner.

If you have any questions about payment please send us a mail on [email protected] or call us on +45 88 82 37 81.

Return

If you are not fully satisfied with the products you have received, don’t worry it is easy to exchange/refund at Le Fix, you can return them to us within 14 days of receipt, providing they are in original condition.
Christmas: Note that all orders placed after the 27. of November 2016 can be returned untill 6th of January 2017. We need to receive the products before January the 6th 2017 to be able to refund/exchange.

How to return:

1. Fill out the return form, included in the package. Important: Remember to write your order number and note if you want to exchange or get a refund.

2. Send the package to:

Le Fix Webshop

Kronprinsensgade 9B

1114 København K

Denmark

You can choose any delivery company to use. You pay for the return of the package. If you want to change Le Fix pay for delivery of sending the new item to you.

The item have to be un-used and in new condition and with our price label on.

3. Returns will be processed after we has inspected your items and confirms that they are in their original condition. Please allow 7 business days from when it is delivered at our warehouse for your return to be processed. Please contact customer service if you have any questions prior to processing a return.

Danish law applies to your contract when you purchase with us at Le-fix.com.

Consumer protection in Denmark. www.forbrug.dk/Dine-rettigheder/Forbrugerguides/Ehandel.

If you have any questions about payment please send us a mail on [email protected] or call us on +45 88 82 37 81.

TERMS & CONDITIONS

HOW TO ORDER

Shopping at Le-fix webshop is easy! We ship Internationally to all countries worldwide! And you don't even have to become a member! This is how you do it: Just click on the item you like, choose your size, and add it to the Shopping Cart. To check out, you just click on the shopping cart, on the very right side, on top of the page. At the Check Out, you fill in your address and contact info. Choose your preferred Parcel handler. Choose a Payment Method. Click "Order Now" and your done! Your Order info and password for log in to your Le-fix account will automatically be emailed to you. Check back on "My account", to see your order history, tracking number etc. Welcome to Le-fix.com!

CANCELLATIONS AND CHANGES

You have 14 days upon receipt to set up a refund. Items worn cannot be returned. If you do ship such items, Le-fix will not be responsible for processing and returning such items. If you'd like to cancel your order or make any adjustments it is important that you contact us as soon as possible so that we don't pack and ship the order. Always type 'CANCELLATION' or 'ORDER CHANGE' along with your order number in the subject field on the email and we will look into the matter.

MULTIPLE ITEMS ORDER

We reserve our rights to cancel any orders that is done in multiple quantities on the same item.

CONTACT

The easiest way to communicate with us is by mail: [email protected] - Our ambition is to answer you within 48 Hours during weekdays. All questions about orders or items in the webshop should be via email or telephone. You can connect with us through: Facebook: Le-fix

SPECIAL ORDERS ETC:

If you have any questions about special orders, or anything else that isn't covered above, please mail to [email protected]

Privacy

This privacy policy sets out how Le Fix uses and protects any information that you give Le Fix when you use this website. Le Fix is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Le Fix may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • Name
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected]

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Kronprinsensgade 9B 1114 København K E-mail: [email protected]

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

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